GOT A QUESTION? NEED AN ANSWER FAST?
BELOW YOU'LL FIND THE ANSWER TO THE MOST COMMON QUESTIONS WE RECEIVE EACH DAY. TAKE A LOOK...
Q: What forms of payment do you accept?
A: We currently accept PayPal, Amazon Payments, Apple pay or credit cards.
Q: Will I receive confirmation that my payment has been received?
A: Yes, you will receive an email notifying you that the payment has been received. We normally ship within 3-5 business days of receiving payment, unless noted otherwise.
Q: I am an International customer how can I pay?
A: PayPal, Amazon Payments, Apple pay or credit cards are your only payment options. Your payment will automatically convert your currency into US dollars when processing the payment.
Q: Is it safe to purchase on-line?
A: We supply you with a secure session within our shopping checkout process. This site is created with Shopify, one of the most secure e-commerce platforms online. All credit card purchases will be processed by Shopify. Also, you will notice a padlock icon next to the Shopify icon, when you enter our secure 'checkout' area. This indicates that all information entered in the session is secure.
Q: Are my credit card details stored?
A: No. If paying with your credit card your payment is encrypted and you process your payment yourself and we never view your card details.
Q: Which credit cards do you accept?
A: Visa, MasterCard, AMEX or Discover cards.
Q: Can I cancel my order?
A: Unfortunately we are unable to make modifications to orders once they have been placed. Due to our efforts to ensure that your receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. If you put an invalid or wrong address, your order will ship out to that address and be returned to our warehouse. A new shipment will have to be generated and additional shipping charges will apply.
Q: How do I set up a PayPal account?
A: You can set up a PayPal account in a couple of minutes. Please visit www.paypal.com to sign up.
POSTAGE & DELIVERY
Q: How is my item packed?
A: We take great care in package and handling for each order to ensure it arrives to you safely as each item should.
Q: How long does delivery take?
A: U.S.A. Shipping Times:
Most items take 3-5 business days to process. For most orders, please allow 10-17 days for USA orders with tracking. A few of our items may take longer due to various factors such as item weight and dimensions, warehouse location, and your country's customs policy. We will notate the items that normally takes longer to ship right on the product page. Some tracking may be limited to the package's country of origin.
U.K., Germany, France, Switzerland, Sweden, Australia, & New Zealand Shipping Times:
Most items take 3-5 business days to process. For most orders, please allow 17-28 days with tracking. A few of our items may take longer due to various factors such as item weight and dimensions, warehouse location, and your country's customs policy. We will notate the items that normally takes longer to ship right on the product page. Some tracking may be limited to the package's country of origin.
Canada Shipping Times:
Most items take 3-5 business days to process. For most orders, please allow 30-50 days for Canadian orders with limited tracking.
Q: Do you ship international?
A: Yes, we ship international, all day every day.
Q: How do I calculate postage on multiple purchases?
A: Just combine all the items into your shopping cart and it will be calculated for you before you need to pay.
Q: My shipped item is taking longer than the estimated delivery time. Why?
A: To far reaching areas or rural properties delivery times can be longer than the estimated delivery times, or shipment can have delays for unforeseen issues, and take longer for delivery than usual. You can contact us at email@example.com for any concerns about your order.
Q: Why do some items have free shipping showing and others not?
A: We have promotions going for different items sometimes and are usually short time offers.
Q: Can I send to a different address other than my own?
A: Yes. We use the address stored in your account so this will need to be changed before you proceed through checkout so postage can be calculated correctly and we can extract the correct delivery address.
Q: Is my parcel trackable?
A: Yes, most services have limited to full tracking capabilities.
Q: What will happen if I am out when my parcel arrives?
A: Where delivery is not possible, the parcel will be taken to your nearest post office and you will receive a notification of attempted delivery card.
Q: Do you accept returns?
A: We are happy to exchange, provide store credit, or refund items in new, unused, undamaged, and original condition within 30 days for USA orders (45 days worldwide) from the date of your order or 7 days after package arrival, which ever date comes earlier. To be eligible for a return, your item must be unused and in the same condition that you received it. Return shipping costs will be refunded to you where the return is a result of our error.
If the above allotted time has expired since your purchase, unfortunately we can’t offer you a refund or exchange unless it is in no fault of your own for the late return. Consult our Terms of Service and Returns pages for more information.
Q: I have received the wrong item, what do I do?
A: If the wrong item sent was our error please contact us so we can organize the exchange and freight costs. If you simply ordered the wrong item please return the item back to us, explaining that you ordered the wrong item and wish to exchange. Once received, we will contact you and organize the shipment of your new exchange item.
Q: How will you refund me?
A: All refunds will be credited back to the same account or card that was used to place the order and make the payment.
Q: Where do I return my goods to for an exchange?
A: Please email us at firstname.lastname@example.org to initiate the process. Please do not send your purchase back to the manufacturer.
All items with a 30% discount or higher are final sale. All returns must be received within 30 days of delivery date. If you are within 5 days of that time frame, your return will be declined. If you choose to send your return on your own, please note that it MUST arrive within 30 days of the delivery date or it will be marked return to sender.
Once items are received, we will process your return within 10 business days and issue a gift card minus a $7.99 shipping fee for using our mailing service.
If you return an item that is not eligible, there will be a $8.95 fee to reship to you PLUS the $7.99 fee to use this return service. So a total of $16.94 will be due in order to reship out the item to you. Please make sure your items are free of makeup, deodorant, perfume and pet hair to ensure you do not encounter this return fee.