Shipping
SHIPPING
$20.00 Flat Rate Shipping Worldwide !
Free Shipping if you spend $100.00 or More
Free Items Shipping Costs:
Free promotional items require shipping and handling charges, your exact cost of shipping will be provided in "view cart" for multiple items. This is before the checkout process so you will have the option of viewing the shipping costs before you complete checkout. We are not liable for incorrect shipping addresses.
U.S.A. Shipping Times:
Most items take 1 business day to process. For most orders, please allow 2 Priority mail days for USA orders with tracking. A few of our items may take longer due to various factors such as item weight and dimensions, warehouse location, and your country's customs policy. We will notate the items that normally takes longer to ship right on the product page. Some tracking may be limited to the package's country of origin.
U.K., Germany, France, Switzerland, Sweden, Australia, & New Zealand Shipping Times:
Most items take 1 business days to process. For most orders, please allow 3-7 days international express shipping with tracking. A few of our items may take longer due to various factors such as item weight and dimensions, warehouse location, and your country's customs policy. We will notate the items that normally takes longer to ship right on the product page. Some tracking may be limited to the package's country of origin.
Canada Shipping Times:
Most items take 1 business day to process. For most orders, please allow 3-5 days for Canadian orders with tracking.
Tracking:
Most of our packages have tracking with a unique tracking number. Tracking information is available immediately. You can go to your account's purchase history page to get your tracking number and track your shipment to see the delivery status.
(In Beta Testing) Alternatively, you can press the link "Text me package status" in your order confirmation email to get current updates on your order status anytime! Packages with only limited tracking will inform you of your packages shipping status but not arrival date. Texting function is still in test mode. Thank you for your patience as we try to optimize the best customer experience for you.
Express Shipping:
Please contact us via the live chat or by email Bksjewelryco@gmail.com if you need your items quicker and we can give you a quote for express shipping based on your location and order.
Delivery Delays:
If a product needs to be placed on back order to fulfill your request we will notify you by email if it stretches out much longer than normal delivery times. We endeavor to process and dispatch orders promptly and efficiently and almost always dispatch within 1-3 business days. The shipping time guides provided on this website indicate approximate shipping times only, they are not guaranteed delivery times. Best Kept Secret Boutique will not be held responsible for delays in parcels arriving at their destinations. This includes, but is not limited to: delays with any nominated carriers or carrier agents/representatives, delays in customs processing and clearance, delays resulting from industrial strikes/protests/wars/ natural disasters, or delays from road, traffic or busy periods with freight companies.
Please not the following shipping terms:
All customers are responsible for all applicable import duties, local taxes, and any associated customs charges.
We are not responsible for any delays once an order has been accepted for delivery by your local Mail Service.
We are not responsible for undelivered packages/returned orders or incorrectly delivered orders due to errors in the provided shipping address.
Returned packages will not be re-shipped, refunded unless paid for shipping again. We are not liable for returned packages due to incorrect shipping addresses.
